Shipping Policy

At Ravène Royale®, shipping is handled with precision, care, and accountability. This policy outlines how orders are processed, shipped, and delivered to ensure a seamless and refined experience.

By placing an order with Ravène Royale, you agree to the terms outlined below.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation, excluding weekends and public holidays.

• During peak periods, launches, or promotional events, processing times may be extended.

• Orders are dispatched only after successful payment verification.

Once an order has been dispatched, it cannot be modified or canceled.

2. Shipping Destinations

Ravène Royale currently ships:

• Within Pakistan

• Internationally, subject to destination-specific regulations

Availability of shipping services may vary by region.

3. Shipping Methods & Carriers

We partner with reliable courier and logistics providers to ensure secure and timely delivery.

• Shipping methods and delivery timelines are displayed at checkout

• Carrier selection is determined based on destination and service availability

Estimated delivery times are provided as guidance and are not guaranteed.

4. Delivery Timeframes

Domestic (Pakistan)

• Estimated delivery: 2–5 business days after dispatch

International Orders

• Estimated delivery: 7–14 business days after dispatch

• Delivery times may vary due to customs clearance, destination regulations, or courier delays

Ravène Royale is not responsible for delays caused by factors beyond our control.

5. Shipping Charges

• Shipping fees are calculated and displayed at checkout

• Charges vary based on destination, order weight, and selected shipping method & Shipping fees are non-refundable unless required by applicable law.

6. Customs, Duties & Taxes (International Orders)

For international shipments:

• Customs duties, import taxes, and fees are the responsibility of the recipient

• Regulations vary by country and are determined by local authorities

• Ravène Royale does not control or predict customs charges

Failure to pay customs fees may result in delayed, returned, or abandoned shipments, which may not be eligible for refund.

7. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

Ravène Royale is not responsible for:

• Delays or losses caused by incorrect or incomplete addresses

• Failed deliveries due to recipient unavailability

Reshipment costs may apply if an order is returned due to address errors.

8. Lost or Damaged Shipments

If an order arrives damaged or is lost in transit:

• Customers must notify us within 48 hours of delivery or expected delivery date

• Clear photographic evidence may be required

We will work with the courier to investigate and resolve the issue in accordance with carrier policies.

9. Delivery Confirmation

Delivery is considered complete once:

• The order is marked as delivered by the courier

• The shipment is received at the provided address

Ravène Royale is not liable for loss or theft after confirmed delivery.

10. Policy Updates

This Shipping Policy may be updated periodically. The most current version will always be available on our website.

Continued use of our services constitutes acceptance of any revisions.

11. Contact Information

For shipping-related inquiries, please contact:

Ravène Royale® Email: support@raveneroyale.com

This Shipping Policy reflects Ravène Royale’s commitment to reliability, discretion, and global service standards.