Refund & Returns Policy

At Ravène Royale®, every product is crafted with precision, discretion, and uncompromising standards. This policy outlines the conditions under which returns, refunds, or exchanges may be considered, while preserving product integrity and customer trust.

By placing an order with Ravène Royale, you acknowledge and agree to the terms set out below.

1. Eligibility for Returns

Due to the nature of our products, returns or exchanges are accepted only under limited circumstances.

• A return request may be considered if:

• The product received is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• The product is unused, unopened, and in its original packaging

For hygiene, safety, and quality assurance reasons, opened or used products cannot be returned or exchanged.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used fragrances or cosmetic products

• Products damaged due to misuse, mishandling, or improper storage after delivery

• Items purchased during promotional sales or special offers (unless defective)

• Gift cards or digital products

3. Return Request Process

To initiate a return request, customers must:

1. Contact us within 48 hours of receiving the order

2. Provide order details and clear photographic evidence of the issue

3. Await confirmation and instructions before sending any item back

Unauthorized returns will not be accepted.

4. Refunds

Once an eligible return is received and inspected:

• Approved refunds will be processed to the original payment method

• Processing time may take 7–14 business days, depending on the payment provider

• Refunds apply only to the product price. Shipping, handling, customs duties, and taxes are non-refundable unless required by applicable law.

5. Exchanges

Where applicable and subject to availability:

• Exchanges may be offered in place of refunds

• Replacement items will be dispatched after verification of the returned product

6. Shipping Responsibility

• Unless the return is due to an error on our part:

• Customers are responsible for return shipping costs

• We recommend using a traceable shipping method

• Ravène Royale is not responsible for items lost or damaged during return transit.

7. Order Cancellations

• Orders may be canceled only before dispatch.

• Once an order has been processed or shipped, cancellation is no longer possible.

8. International Orders

For international shipments:

• Customs duties, taxes, or import fees are the responsibility of the customer

• Delays caused by customs authorities are outside our control

• Returns for refused or unclaimed shipments may not be eligible for refunds

9. Fair Use & Abuse Prevention

Ravène Royale reserves the right to:

• Decline return requests that appear excessive, repetitive, or abusive

• Restrict accounts that misuse return or refund privileges

These measures protect product integrity and ensure fairness for all customers.

10. Policy Updates

This policy may be updated periodically to reflect operational or legal changes. The latest version will always be available on our website.

Continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For return or refund inquiries, please contact:

Ravène Royale® Email: support@raveneroyale.com

This Refund & Returns Policy reflects Ravène Royale’s commitment to quality, transparency, and refined service standards.